Frequently Asked Questions

jili96 accepts the following valid Philippine government-issued IDs for KYC verification:

• Philippine Passport
• SSS / GSIS Card (UMID)
• Driver's License (LTO)
• PhilSys National ID
• PRC Professional ID
• Voter's ID

Make sure your document is valid, clearly readable, and shows your full name and date of birth. Expired IDs will not be accepted. Verification is typically completed within 24 hours on business days.

No. jili96 strictly enforces a one account per player policy. Each player is allowed only one registered account, tied to their verified identity. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances or bonuses.

If you have forgotten your login credentials, use the password reset function on the login page or contact our support team at [email protected].

Go to the jili96 Login page and click Forgot Password. Enter the email address linked to your account and we will send you a password reset link. Check your inbox — and your spam folder just in case. The reset link is valid for 30 minutes.

If you no longer have access to your registered email, contact our support team directly. You will need to verify your identity before any account changes can be made.

Some account details — like your registered name and date of birth — cannot be changed after KYC verification, as they are tied to your verified identity. For other details such as your contact number, address, or email, log in to your jili96 account and go to Account Settings > Personal Details.

If you need to update your registered name due to a legal name change, contact our support team with supporting documentation (e.g., marriage certificate, court order).

You can request account closure at any time by contacting our support team. Before closing, make sure to withdraw any remaining balance. Once your account is closed, all data will be handled in accordance with our Privacy Policy and applicable Philippine data protection laws.

If you are closing your account due to gambling-related concerns, we strongly encourage you to consider our self-exclusion program instead, which provides structured support and can be reversed after the exclusion period ends.

jili96 supports a wide range of Philippine payment channels to make deposits and withdrawals as convenient as possible for Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI, BDO, Metrobank, UnionBank, Landbank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱ PHP). No currency conversion fees apply for PHP transactions.

The minimum deposit at jili96 is ₱100 for most payment methods. GCash and PayMaya deposits are processed instantly and reflect in your jili96 wallet within seconds. Bank transfer deposits may take up to 30 minutes during business hours.

Withdrawal processing times at jili96 vary by method:

• GCash / PayMaya: Usually within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Other banks: Up to 3–5 business days

All withdrawals go through a security review before processing. Make sure your KYC verification is complete and your withdrawal account matches your registered name — mismatched names will cause delays.

jili96 does not charge any fees on deposits. For withdrawals, jili96 also does not impose platform-side fees. However, your bank or e-wallet provider may apply their own transaction charges — please check with your payment provider for their current fee schedule.

To avoid unnecessary delays, always ensure your withdrawal details are accurate and your account is fully verified before submitting a withdrawal request.

If your deposit has not reflected after the expected processing time, here is what to do:

1. Check your payment provider (GCash, bank app) to confirm the transaction was completed successfully.
2. Take a screenshot of the transaction confirmation or receipt.
3. Contact jili96 support at [email protected] with your account username, transaction reference number, amount, and screenshot.

Our team will investigate and resolve confirmed transactions within 24 hours on business days.

For security and anti-money laundering compliance, jili96 generally requires withdrawals to be made to the same account used for deposits. If you need to withdraw to a different account — for example, if your GCash number has changed — contact our support team to update your payment details. You may be asked to re-verify your identity before the change is approved.

jili96 offers a diverse library of games designed for Filipino players:

• Slot Games: Hundreds of video slots with various themes, paylines, and jackpot sizes — from classic fruit machines to modern feature-rich titles.
• Bingo: Fast-paced online bingo rooms with multiple card options and real-time draws.
• Fierce Fishing: Action-packed fishing arcade games where skill and timing can boost your rewards.
• HRG Live: Live dealer casino games streamed in real time, including live baccarat, roulette, and more.

New games are added to jili96 regularly. Check the lobby for the latest additions.

All games on jili96 use a certified Random Number Generator (RNG) to ensure that every outcome is completely random and independent of previous results. The RNG is regularly audited by independent testing laboratories to verify fairness and compliance with industry standards.

Live dealer games on HRG Live use physical cards, wheels, and equipment operated by real dealers in a monitored studio environment, providing an additional layer of transparency.

Yes. jili96 is fully optimized for mobile play. You can access the full game library directly through your mobile browser on Android or iOS — no app download required. The mobile interface is designed to work smoothly on popular Philippine mobile devices and on both WiFi and mobile data connections.

For the best experience, we recommend using an updated version of Chrome (Android) or Safari (iOS) and a stable internet connection.

RTP (Return to Player) is a percentage that indicates how much a slot game pays back to players over a large number of spins. For example, a slot with 96% RTP theoretically returns ₱96 for every ₱100 wagered over time. The remaining percentage represents the house edge.

RTP figures for individual games on jili96 are available in each game's information panel. Most slots on jili96 have RTPs ranging from 94% to 97%. Remember that RTP is calculated over millions of spins — it does not guarantee results in any single session.

If your internet connection drops during a game, jili96's system records the state of your session. When you reconnect and return to the game, it will resume from where it left off. Any completed round results are saved server-side and will be reflected accurately in your account balance.

If you believe a disconnection caused an error in your balance, contact our support team with the game name, approximate time, and your account username. We can review the server logs and resolve any discrepancies.

jili96 offers a welcome bonus for new players upon their first qualifying deposit. The specific bonus amount and structure may vary depending on current promotions. Log in to your newly created jili96 account and check the Promotions section for the latest welcome offer available to you.

All bonuses are subject to wagering requirements and terms. Make sure to read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager a bonus amount before it can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds.

Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live casino games may contribute less. Always check the specific terms of each bonus offer on jili96.

No. Bonus funds at jili96 must meet the applicable wagering requirements before they can be withdrawn. Attempting to withdraw before completing wagering requirements will result in the bonus being forfeited. Your real money balance, however, can be withdrawn at any time subject to standard withdrawal processing.

Yes. jili96 regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, and boxing matches. Check the Promotions page in your jili96 account regularly to stay updated on the latest offers.

There are a few common reasons a bonus may not have been credited:

• The deposit amount did not meet the minimum qualifying deposit for the promotion.
• The bonus code (if required) was not entered correctly at the time of deposit.
• The promotion had already expired or reached its maximum claim limit.
• Your account has an active bonus that must be completed or forfeited first.

If none of the above apply and you believe the bonus should have been credited, contact our support team with the promotion name and your deposit details.

Yes. jili96 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorized third parties.

jili96 complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Here are some steps to keep your jili96 account secure:

• Use a strong, unique password that you do not use on other websites.
• Enable two-factor authentication (2FA) in your account security settings.
• Never share your login credentials with anyone — jili96 staff will never ask for your password.
• Log out of your account when using shared or public devices.
• Be cautious of phishing attempts — always access jili96 directly through jili96.app.

If you suspect unauthorized access to your jili96 account, act immediately:

1. Change your password right away via Account Settings.
2. Contact jili96 support at [email protected] to report the suspected breach.
3. Request a temporary account lock while the issue is investigated.
4. Change the password of your registered email address as well.

Our security team will review your account activity and take appropriate action to protect your funds and data.

jili96 does not sell your personal data to third parties. We may share limited data with trusted service providers (such as payment processors and KYC verification partners) strictly for the purpose of operating our platform and complying with legal obligations. All third-party partners are bound by confidentiality agreements and data protection standards.

For complete details, please review our Privacy Policy.

jili96 provides a full suite of responsible gaming tools to help players stay in control:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit.
• Loss Limits: Automatically pause your session when you reach a set loss threshold.
• Session Time Reminders: Receive alerts after a set duration of play.
• Reality Checks: On-screen notifications showing your session time and total wagered.
• Cool-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself for 30, 90, or 180 days — or permanently.

Visit our Responsible Gaming page for full details on all available tools.

To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion and choose your preferred exclusion period. You can also contact our support team directly to request self-exclusion — we will process it immediately, no questions asked.

Once self-exclusion is active, your account will be suspended, all marketing communications will stop, and you will not be able to log in or make deposits for the duration of the exclusion period. Self-exclusion cannot be reversed or shortened once activated.

Yes, absolutely. Under Philippine law and PAGCOR regulations, online casino gaming is strictly restricted to individuals who are 21 years of age or older. jili96 enforces this through mandatory KYC verification for every account — no player can deposit or play real-money games without first confirming their age with a valid government-issued ID.

Any account found to be operated by someone under 21 will be permanently closed and any funds returned. If you suspect a minor is accessing jili96, please report it immediately to [email protected].

If you or someone you know is struggling with problem gambling, help is available across the Philippines. You are not alone, and reaching out is always the right move:

• PAGCOR Responsible Gaming Program: The Philippine Amusement and Gaming Corporation operates a responsible gaming framework for all licensed operators in the Philippines.
• DOH National Mental Health Crisis Hotline: The Department of Health operates a 24/7 mental health crisis line staffed by trained counselors who can provide confidential support and referrals.
• Gamblers Anonymous Philippines: Free, confidential peer support meetings available in Metro Manila, Cebu, Davao, and other cities across the Philippines.